At PhysioCentral we are committed to protecting your privacy and keeping your personal information safe. This policy explains how we collect, use, and protect your data when you visit our website or contact us.
When you use our website or contact our clinic, we may collect:
- Contact details such as your name, email address, and phone number when you fill in forms or book appointments.
- Health information relevant to your physiotherapy treatment, including injury details, medical history, and treatment notes.
- Website usage information, such as your IP address, browser type, and pages visited, to help us improve the website.
- Cookies, which help our website function properly and improve your browsing experience.
We use your information to:
- Respond to enquiries or appointment requests
- Provide physiotherapy assessment and treatment
- Maintain accurate clinical records
- Manage bookings, payments, and clinic administration
- Improve our website and patient experience
- Meet legal and professional healthcare obligations
We never sell your personal data.
Your information will only be shared when necessary and appropriate, such as:
- With healthcare professionals involved in your care (e.g., your GP or consultant), with your consent
- With secure service providers who support our booking systems, payment processing, or website services
- When required by law or regulatory authorities
How We Protect Your Data
We use secure systems and procedures to protect your information, including secure clinical record systems, password protected access, confidential handling of patient information and secure storage of data.
Cookies
Our website may use cookies to improve functionality and analyse how visitors use the site. You can disable cookies through your browser settings if you prefer.
We only use your information where necessary and lawful.
Practice Management
We use Cliniko, a secure practice management system, to store and manage patient records, appointments, and clinical notes.
Cliniko processes personal and health data on our behalf and uses strong encryption and security measures to protect your information. Data is stored securely and accessed only by authorised members of our team.
For more information, please refer to Cliniko’s privacy policy:
https://www.cliniko.com/policies/privacy/
Exercise Programmes & Rehabilitation
We use Physitrack, a secure digital platform, to provide exercise programmes, track rehabilitation progress, and support your treatment.
When you use Physitrack, personal information such as your name, contact details, exercise data, and progress reports may be processed. This information is used solely to support your care and improve your treatment outcomes.
Your data is stored securely within Physitrack’s systems, which use industry-standard security measures, including encryption and secure servers, to protect your information. Our clinic does not use this data for any purpose other than your clinical care.
Physitrack operates in compliance with GDPR and acts as a data processor on behalf of our clinic.
For more information, please refer to their privacy policy:
https://www.physitrack.com/privacy-policy/
Payments
We use Stripe, a trusted third-party payment processor, to securely handle all online payments.
When you make a payment, your personal and financial information—including your name, billing details, and card information—is processed directly by Stripe. We do not store or have access to your full card details at any time.
Stripe uses industry-standard security measures, including advanced encryption and secure servers, to ensure your payment information is protected.
For more information, please refer to Stripe’s privacy policy:
https://stripe.com/privacy
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
PhysioCentral
Email: info@physiocentral.com.mt
Phone: 21 22 32 32
Address: 175, Independence Avenue, Mosta