FAQs

A brief list of FAQs about Physiotherapy and treatments at PhysioCentral:

What qualifications do therapists at PhysioCentral have?

We are all qualified physiotherapists, registered with the CPCM (Council of Professions Complementary to Medicine), with experience in treating musculoskeletal pain. Our clinic is licensed by the Department of Health whose mission is ‘To promote and safeguard public health’.  This ensures patients’ safety and quality of care.

What to expect in your first session?

We ask all our patients to arrive 5 -10 minutes before their first appointment in order to fill in a registration form.

Please bring any hospital notes and X-rays / MRI scans so that we can have a thorough discussion about your condition and take a detailed history.

Also be prepared to undress during your physiotherapy sessions. Feel free to bring an extra pair of shorts, should you feel the need. We may also need to see your running shoes, especially in cases of sports-related injury or ankle problems.

Can I claim for physio sessions through my Insurance?

Payment is per session and most private health insurers will reimburse you once you provide them with the necessary paperwork and receipts. We recommend that you check with your insurance provider beforehand.

Do I need a doctor’s referral?

There is no need for a doctor’s referral for a physiotherapy appointment. However your insurance provider might ask for such a referral, therefore it’s best to check with them if you would like to be covered for your physiotherapy treatment.

Does the treatment hurt?

We hope not, however some soreness may occur after manual therapy. This should subside within 48 hours of treatment. The physiotherapist will discuss this with you.

Are there any additional costs?

There is one fee per session and we do not charge extra for the use of acupuncture needles, tape or other equipment. We also do not charge a clinic fee.

Can I just walk in and expect to be seen to if I’m in a lot of pain?

We are an appointment-based clinic so we don’t accept walk-ins. However we will do our utmost to see you as soon as possible, especially if you’re in pain. We encourage you to book online (it is easy and very straightforward!).  Alternatively you can call us or email us to book the earliest available appointment.

Is PhysioCentral disability friendly?

Yes, we are served by a lift and all the treatment rooms and toilets are disability and wheelchair friendly.